CompTIA A+ 220-1201 and 220-1202

Laptop hardware, displays, cameras, microphones, batteries, docking stations, mobile accessories, wireless connections, mobile device synchronization, and mobile device support scenarios.

Ports, protocols, IP addressing, DNS, DHCP, cabling, connectors, network hardware, wireless standards, SOHO configuration, network services, and connectivity basics.

Motherboards, CPUs, RAM, storage, power supplies, cables, connectors, peripherals, displays, printers, multifunction devices, consumables, and component replacement decisions.

Cloud service models, common cloud characteristics, hosted resources, virtual machines, client-side virtualization, resource requirements, snapshots, networking, and security considerations.

Troubleshooting PCs, mobile devices, storage, displays, printers, wired networks, wireless networks, connectivity symptoms, hardware failures, and practical technician next steps.

Windows editions and installation, Windows tools, command-line utilities, macOS and Linux basics, OS features, networking settings, cloud productivity tools, and operating system management.

Physical security, logical security, authentication, authorization, encryption, malware, social engineering, browser security, wireless security, workstation hardening, mobile device security, and data destruction.

Troubleshooting Windows, applications, mobile operating systems, mobile apps, security symptoms, malware infections, performance problems, startup problems, and structured remediation.

Documentation, change management, disaster recovery, backups, safety, environmental controls, communication, professionalism, scripting basics, remote access, licensing, policies, and support workflow.